Springbok Casino self-exclusion: a break you arrange once

Think of self-exclusion as a promise you make on a clear-headed day that Springbok then helps you keep on a difficult one. Once support confirms the break, the point is that the account can no longer be played for the whole period. Exactly how Springbok enforces that, for instance whether you can still sign in to look at your history, is not published, so ask when you send the request.

Not sure which one you need? A useful test is your own track record. If you have set yourself a spending rule before and broken it, a limit on its own may not hold, and a break is the kinder choice. The gentler option is covered in our Springbok deposit limit guide.

1. 1

   Step 1: Choose the length first

   Decide before you open the chat, so the decision is already made when you start typing. The minimum is one month. Longer breaks give new routines more time to settle, so consider three, six or twelve months, and if you are torn between two lengths, pick the longer one.

2. 2

   Step 2: Settle the question of your balance

   If money is sitting in the account, ask in the same message what happens to it during the break, because Springbok does not publish this. If you want it paid out, say so before the exclusion starts. Do not play it down first.

3. 3

   Step 3: Send the request in writing

   Use live chat on springbokcasino.co.za or inside the lobby, or email help@springbokcasino.co.za. Give your username, the length you want and the start date, ideally today. A written request leaves a record, which matters if anything goes wrong later.

4. 4

   Step 4: Get both dates confirmed

   Ask support to confirm the start date, the end date and what happens when the period runs out. Save the reply: screenshot the chat or file the email where you can find it again.

5. 5

   Step 5: Shut the side doors

   Ask support to stop promotional emails and messages during the break. Then clear saved passwords and bookmarks for the site, and take the shortcut off your phone's home screen.

• Live chat

  The chat window on springbokcasino.co.za and the “Chat” button inside the lobby.

• Email

  help@springbokcasino.co.za, useful when you want the request in writing.

• Phone callback

  Book it with “Schedule a call” inside the chat window; Springbok publishes no number to dial.

Springbok says support works 24/7. Springbok Casino, checked 9 October 2026

Springbok's Responsible Gaming page describes self-exclusion and deposit limits, and Springbok does not publish a separate procedure for closing an account for good. So if closure is what you want, the route is the same support team and the same written request, with one difference: you ask about permanence in plain words.

What to put to support when you want the account closed

1. Start a self-exclusion today, so you are covered while the closure question is answered.
2. Ask whether the account can be closed permanently, and how that differs from a long self-exclusion.
3. Ask what happens to any balance, and how it will be paid out.
4. Ask for all promotional messages to stop.
5. Ask for every answer in writing.

1. The same day

   Support replies in the chat or by email. Check that the confirmation shows your username and both dates. If it is vague, ask again until it is specific.

2. The first week

   Expect the pull to check in, often at the times you used to play. Book something for those hours. If you find you can still sign in and deposit, contact support again at once and keep a copy of what you send.

3. During the break

   Use the time to look at what gambling was doing for you: excitement, escape, or the hope of fixing money worries. NRGP counsellors on 0800 006 008 can help with that, and the service is free and confidential.

4. A week before it ends

   Decide, while you are calm, whether to extend the break or to come back with a firm deposit limit agreed in advance. Springbok does not publish whether accounts reopen by themselves, so ask support.

What Springbok does not publish

• How quickly a self-exclusion takes effect after you ask.
• Whether a break can be shortened or cancelled before its end date.
• What happens to money left in the account during the break.
• Whether the account reopens on its own when the period ends.
• Whether promotional messages stop automatically.

None of these gaps is a reason to wait. Treat them as questions for the same message, so the answers sit in writing next to your confirmation.

A break is not a test you can fail. If you catch yourself playing somewhere else, treat it as information rather than defeat: it is a sign that talking to someone could help, and the NRGP counselling service exists for exactly that moment. If you are not sure how serious things are, the signs of problem gambling self-check is private and takes a couple of minutes.